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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the ClI information to the Account Code.
B) Add the Client CLI information to the Incoming Call Route.
C) Enable CLI tracking
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.

2. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

A) Install Delta Server.
B) Set IP address of call accounting software.
C) Set CDR.
D) Set SMDR.

3. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?

A) 4602
B) 4620
C) 4612
D) 1616

4. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) User must be defined as an agent in one-X Portal.

5. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A) Voicemail Pro
B) ContactStore
C) One-X Portal
D) IIS
E) CCR

Solutions: