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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya IP Office Platform and Security Administration | 20% | - Security settings and policies - System administration and management - Platform architecture and components - User and extension configuration |
| System Status, Troubleshooting and Alarm Management | 20% | - Issue escalation procedures - Alarm identification and resolution - Fault isolation and troubleshooting - Performance monitoring |
| Integrated System Logging and Network Diagnostics | 20% | - System logging and analysis - Connectivity troubleshooting - Network and SIP diagnostics - SSA and Monitor tools usage |
| Data Backup, Restoration and System Upgrades | 20% | - Configuration management - Software and firmware upgrades - System recovery processes - Backup and restore procedures |
| Call Flow Configuration and System Monitoring | 20% | - Call behavior analysis - Call routing and short codes - System monitoring tools - Voicemail and UCM configuration |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. What displays the progress of a software upgrade on an expansion system?
A) System Tab
B) IP Office Manager on the expansion system
C) System Monitor Program
D) Web Manager Dashboard
2. Which two factors contribute to the size of a ContactStore server?
A) The number of recordings and the number of incoming lines
B) The number of recordings and the number of concurrent users for search and replay function
C) The number of hunt groups and the number of concurrent users for search and replay function
D) The number of voicemail channels and the number of hunt groups
E) The number of voicemail channels and the number of incoming lines
3. What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?
A) Extension "Modern" and Auto-attendant
B) Hunt group "Data" and Voicemail
C) Hunt group "Main" and Auto-attendant
D) RAS access "Dialin" and Voicemail
4. Which two are required for IP Office to support a SIP IP hard telephone with the most advanced features? (Choose two.)
A) user profile set to Teleworker
B) Advanced System license
C) endpoint license
D) user profiles set to Virtual
E) user and SIP extension in IP Office
5. A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?
A) Local
B) SNTP
C) Voicemail Pro/Manager
D) Simple Network Time Protocol
E) Network Time Protocol
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: D | Question # 4 Answer: B,C | Question # 5 Answer: E |
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