What is the duration of the ITILSC-OSA Exam
- Length of Examination: 90 minutes
- Passing Score: 28 marks
- Format: Multiple choices, multiple answers
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Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
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Who should take the ITILSC-OSA exam
The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - Application management practices - Service desk functions and structure - IT operations control and facilities management |
| Topic 2: Request Fulfillment | 10% | - Process and activities - Purpose and scope - Request models and automation |
| Topic 3: Incident Management | 20% | - Objectives and scope - Process flow and activities - Interfaces and KPIs - Prioritization and escalation |
| Topic 4: Access Management | 10% | - Purpose and policies - Process steps and controls - Compliance and security |
| Topic 5: Operational Support and Analysis Principles | 15% | - Business value and optimization - Core concepts and terminology - Service Operation lifecycle context |
| Topic 6: Problem Management | 15% | - Known errors and workarounds - Root cause analysis techniques - Proactive and reactive activities |
| Topic 7: Technology and Implementation Considerations | 5% | - Tools and automation - Critical success factors - Challenges and risks |
| Topic 8: Event Management | 15% | - Purpose, scope, principles - Metrics and interfaces - Activities and processes |
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