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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Section	Weight	Objectives
Contact Policy and Volume Constraints	13%	- Contact Governance 1. Volume constraints 2. Avoid customer overexposure 3. Outbound communication limits 4. Contact policies
Channels	10%	- Channel Integration 1. Email channel configuration 2. Third-party channel integration 3. Web channel implementation 4. Real-time containers
Decision Strategies	25%	- Strategy Design 1. Decision strategy components 2. Adaptive analytics 3. Filtering and prioritization 4. Aggregation components 5. Credit risk and customer score strategies
Actions and Treatments	12%	- Action Management 1. Configure web offers 2. Define and manage actions 3. Configure outbound offers
Business Agility in Customer Engagement	10%	- Operational Excellence 1. Business operations processes 2. Change management 3. Revision management 4. Offer lifecycle management
Engagement Policies	12%	- Policy Configuration 1. Eligibility rules 2. Applicability rules 3. Engagement strategies 4. Suitability rules 5. Customer journeys
AI and Arbitration	8%	- Decision Prioritization 1. Propensity and adaptive models 2. Action arbitration 3. Prioritization formulas 4. Business value and weighting
Next-Best-Action Concepts	10%	- Customer Engagement Fundamentals 1. Define target populations 2. Always-on outbound concepts 3. One-to-one customer engagement 4. Optimize customer value

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

Question 1

In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

A. Set Property
B. Proposition Data
C. None, properties are available
D. Data Import

Question 2

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

A. Propensity
B. Action value
C. Business weighting
D. Context weighting

Question 3

In Pega Customer Decision Hub, the characteristics of an action are defined by using

A. banners
B. properties
C. plain text
D. logos

Question 4

DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

Question 5

U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

A. Email treatment
B. File template
C. Dynamic template
D. Output template

Solutions:

Question 1
Answer: A

Question 2
Answer: D

Question 3
Answer: B

Question 4
Answer: Only visible for members

Question 5
Answer: C

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