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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Request Management | 25% | - Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing |
| Topic 2: Customization, Productivity and Analytics | 10% | - Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics |
| Topic 3: Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Topic 4: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control |
| Topic 5: Omnichannel Communications | 15% | - Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications |
| Topic 6: Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
A) Create several personalized searches and create them to each other.
B) Add fields from the advanced search functionality.
C) Create a new search through the application composer.
D) Grant the agent Administrator permissions to add new search filters.
2. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A) Notes
B) Contacts
C) Social network
D) Service requests
E) Sales opportunities
3. Which two are true characteristics about the lifecycle of a service request?
A) "Closed" status is set by an automatic job after a specified number of days.
B) If required, users can manually set the "Closed" status for a service request.
C) Users can reopen a service request when the status is set to "Closed".
D) Users can reopen a service request when the status is set to "Resolved".
E) "Customer working" is one of the five seeded status types.
4. Select three correct limits and restrictions when importing data from a file.
A) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) Both create and update operations are available for imported records.
D) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E) By default, the import starts immediately after it is activated.
5. You are creating or editing a SmartText entry. Which four options can you insert into the entry?
A) Variables
B) Tables
C) Other SmartText entries
D) Text
E) URLs
F) Images
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D,E | Question # 3 Answer: A,D | Question # 4 Answer: C,D,E | Question # 5 Answer: A,B,C,D |
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