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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Service Cloud | 10% | - Case management and automation - Service process design |
| Discovery and Customer Success | 25% | - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques - Quantitative and qualitative objectives to measure project success |
| Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Analytics | 5% | - Data visualization and reporting - CRM Analytics (Tableau CRM) implementation |
Salesforce Certified B2B Solution Architect Sample Questions:
1. What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?
A) Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
B) Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
C) Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
D) Define and document the business value map with project stakeholders to capture the value provided by the implementation.
2. Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?
A) Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.
B) Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
C) Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.
D) Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.
3. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers
A) Implement Case Deflection.
B) Plan and conduct User Adoption Trainings for resellers on how to use the site.
C) Offload the number of cases received via Web2Case by using Email2Case.
D) Disable anonymous users on the site.
4. Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, andthe CIO is getting concerned with the sheer amount of data affecting its environment's data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers
A) Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, anddata that is used purely for historical purposes.
B) Recommend AppExchange solutions that provide capabilities around data archiving to the CIO.
C) Propose Skinny Tables to the CIO before doing anything else.
D) Understand the organization's regulatory requirements around right to retain or delete data.
5. Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out inSalesforce. The project sponsor is unsure how that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?
A) Ensurethe project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
B) Give every end user the Functional Specification Document as their training materials and test them on the contents.
C) Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
D) Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A,B | Question # 4 Answer: A,D | Question # 5 Answer: C |
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