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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| Topic 2: Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| Topic 3: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Topic 4: Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| Topic 5: SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?
A) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
B) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
C) You can analyze the currently processed statement using ST04 - detailed analysis.
2. What can the processor use in the Service Desk for message processing? (Choose two)
A) Incident Management Work Center
B) Transaction INCMAN
C) Business Process Monitoring Work Center
D) CRM_DNO_MONITOR transaction within SAP GUI
3. What does it mean if a SELECT statement comes back with a sy-subrc = 4? (Choose two)
A) The SELECT statement has been executed successfully without error.
B) The execution of the SELECT statement failed because of an incomplete WHERE-Clause.
C) The system has not read any entries from the database table.
D) The system has read exactly four entries from the database table.
4. You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)
A) In the element list of the Screen Painter
B) In the function key settings of the Menu Painter
C) In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
D) In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
5. Which of the following are update types? (Choose two)
A) Global update
B) Synchronious update
C) Overtaker update
D) Local update
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: A,C | Question # 4 Answer: C,D | Question # 5 Answer: B,D |
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