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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Information Management Front End Tools Overview | - Front-end support tools concepts
|
| Topic 2: Information Management Systems | - IBM Information Management fundamentals
|
| Topic 3: Processes and Support Methodologies | - Support process lifecycle
|
| Topic 4: Troubleshooting and Operational Tasks | - Front-end troubleshooting techniques
|
IBM Information Management Front End Tools and Processes Sample Questions:
1. Which User ID is required to access CCWIN?
A) RETAIN User ID
B) Windows Log-in ID
C) IBM Intranet User ID
D) Lotus Notes User ID
2. Which AQS level must be set in order to involve the BackEnd?
A) 1
B) 5
C) 6
D) 2
3. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?
A) within 2 business hours
B) within 4 business hours
C) the best endeavors
D) within 5 business hours
4. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?
A) open an Enhancement Request for each product in the portfolio
B) contact the Country On-Site services team advising of the opportunity
C) raise a new PMR for each application and environment and requeue appropriately
D) close the PMR adding NCDNS in the header to indicate non-problem PMR
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A |
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