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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Problem Resolution | - Software troubleshooting techniques - Hardware troubleshooting methodology - Common system and device issues |
| Topic 2: Networking | - Network types and protocols - Wireless networking and configuration - Basic network troubleshooting |
| Topic 3: Operating Systems | - Windows operating system features and tools - System configuration and maintenance - Command-line tools and utilities |
| Topic 4: Hardware and Devices | - Mobile devices and accessories - PC components and peripherals - Printers and imaging devices |
| Topic 5: Operational Procedures | - Professionalism and communication - Safety procedures and environmental controls - Documentation and change management |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. A user is advised by the software vendor that the user must have elevated privileges in order to run a program. The user should do which of the following to BEST accomplish this?
A) Run the program in a virtual PC environment
B) Log out of the system and login under another user's name
C) Run in Windows XP compatibility mode
D) Right click select "run as" and select administrator
2. Which of the following features would be BEST used to recover a lost mobile device?
A) Remote wipe
B) RFID chip
C) Remote backup application
D) Locator application
3. Which of the following is one of the key differences between iOS smartphones and Android-based smartphones?
A) iOS phones have to install apps from a PC
B) iOS phones cannot use "Airplane Mode"
C) Android phones cannot adjust Bluetooth visibility timeouts
D) Android has an open source application store
4. When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files?
A) XCOPY
B) IMAP
C) FDISK
D) DISKPART
5. A technician has discovered two PCs with the same name being used on the network. Which of the following BEST describes what has been happening and how to resolve the problem?
A) Both users can log in but only one can access company shares; both PCs need their network names changed.
B) Only one user can log in; one PC needs to have its network name changed.
C) Both users can log in and access company shares; one PC needs to have its network name changed.
D) Neither user can log in; one PC needs to have its network name changed.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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