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Huawei OC-12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Studies & Best Practices | 10% | - Industry use cases for customer-centric transformation |
| Topic 2: Implementation & Operations | 15% | - Social engagement and ecosystem collaboration - Customer-centric operating model |
| Topic 3: Service & Solution Design | 25% | - On-demand service delivery models - All-online and self-service architectures - Agile service innovation |
| Topic 4: Open ROADS Framework Fundamentals | 20% | - Real-time, On-demand, All-online, DIY, Social principles - Digital transformation context and business drivers |
| Topic 5: Customer Experience & Centricity Strategy | 30% | - Customer experience (CX) design and measurement - Customer insight and demand analysis - Customer journey mapping |
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