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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data and Integration | - Data pages and data model design - Integration services and connectors |
| Topic 2: Case Management and Workflow | - Routing and assignment strategies - Case types and stages configuration - Case life cycle design |
| Topic 3: Pega Customer Service Application Design | - Application architecture overview - Customer service framework fundamentals |
| Topic 4: Security and Access Control | - Access roles and privileges - Authentication and authorization basics |
| Topic 5: Reporting and Monitoring | - Reports and dashboards configuration - Case performance monitoring |
| Topic 6: User Interface and Channels | - UI design for customer service applications - Omnichannel interaction handling |
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