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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Testing | 11% | - Validate and test designs
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
Salesforce Certified Platform User Experience Designer Sample Questions:
1. Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?
A) CSS loaded as a static resource
B) App Builder styling property
C) SLDS utility classes
D) Styling hooks
2. A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?
A) User Acceptance testing
B) A/B testing
C) Card Sorting
D) Diary Studies
3. Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
A) Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback
B) Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
C) Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
D) Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
4. Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers
A) Complete relevant information about the customer using Lightning Record Pages.
B) Use Salesforce Flow to help complete fields required for case closure.
C) Design custom Lightning Web Components for the customer to complete.
D) Open links in new windows when agents click on details from case widgets.
5. What is a goal of usability testing?
A) A Learning about the user's behavior and preferences
B) Showing users how to use the design in the right way
C) Identifying the best variation of a page
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A,B | Question # 5 Answer: A |
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