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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies - Identifying customer needs and pain points - Quality, reliability, and yield advantages |
| HP Supplies Portfolio | 30% | - HP specialty media and paper - Comparison with non-HP supplies - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges |
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Maximizing long-term customer value - Reducing downtime and service calls |
| HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP Instant Ink and subscription services - Sustainability and environmental impact - HP sales and support resources |
HP Selling HP Supplies 2020 Sample Questions:
Question 1
A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
A. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
B. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
C. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
D. Original HP supplies meet eco-label criteria, lowering TCO.
Question 2
According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?
A. Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
B. Original HP cartridges yield faster printing speeds with no wasted pages.
C. Original HP cartridges are more secure as a result of better packaging and supply chain control.
D. Original HP cartridges are easier to install and recycle.
Question 3
What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
A. 20 years
B. 50 years
C. 200 years
D. 500 years
Question 4
How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?
A. Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
B. Original HP cartridges yield more than twice the number of customer-ready prints.
C. Original HP cartridges produce prints that are 33% more smear-proof.
D. Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B |
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