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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Preparation for Certification Audit | - Certification Readiness
|
| Service Management System Requirements | - ISO/IEC 20000 Requirements
|
| Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
| Continual Improvement | - Improvement Activities
|
| Planning an SMS Implementation | - Implementation Planning
|
| Monitoring and Measurement of an SMS | - Performance Evaluation
|
| Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Based on scenario 7. what else should Texas H&H Inc. do when responding to the incident?
- A. Decide to stop using cloud services in order to eliminate the risk of similar incidents happening in the future
- B. Communicate the updated Information security policy only to the top management of the company
- C. Record and document the incident which serves as input for future corrective actions
Correct Answer: C 🗳️
Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?
- A. Clarity
- B. Responsiveness
- C. Appropriateness
Correct Answer: B 🗳️
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Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?
- A. Promise Lisa that future training and awareness sessions will be easily understandable
- B. Extend the duration of the training and awareness session in order to be able to achieve better results
- C. Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company
Correct Answer: C 🗳️
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An organization has implemented a control that enables the company to manage storage media through their life cycle of use. acquisition, transportation and disposal. Which control category does this control belong to?
- A. Physical
- B. Technological
- C. Organizational
Correct Answer: A 🗳️
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Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on the scenario above, answer the following question:
The decision to treat only risks that were classified as high indicates that Trade B has:
- A. Modified other risk categories based on risk evaluation criteria
- B. Evaluated other risk categories based on risk treatment criteria
- C. Accepted other risk categories based on risk acceptance criteria
Correct Answer: C 🗳️
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