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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Sales Capability | - Quotation and Configuration
|
| Topic 2: Huawei AICC Product Features | - AI Capabilities
|
| Topic 3: AICC Solution Design and Scenarios | - Solution Planning
|
| Topic 4: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 5: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?
- A. The customer must use a specific brand of phone.
- B. The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
- C. All agents must have personal WhatsApp accounts.
- D. The IVR must be configured to accept voice messages.
Correct Answer: B 🗳️
The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.
- A. True
- B. False
Correct Answer: A 🗳️
In the context of AICC solution design, what does "horizontal scaling" refer to?
- A. Increasing the resources (CPU, RAM) of a single server.
- B. Expanding the solution to support new geographic regions.
- C. Adding new features to the software.
- D. Adding more servers of the same type to a pool to handle increased load.
Correct Answer: D 🗳️
When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?
- A. Memory (RAM)
- B. CPU Cores
- C. Network Interface Cards (NICs)
- D. Storage Capacity
Correct Answer: A 🗳️
When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?
- A. Initial capital expenditure (CapEx) for hardware and software licenses.
- B. Costs for agent training.
- C. Ongoing operational expenditure (OpEx) for subscription fees.
- D. Costs for customizing the UAP.
Correct Answer: A 🗳️
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