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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tier groups - Status Tier Group with a Fixed Model and Period of one year. The three tiers are defined - Silver (base), Gold (next tier), and Platinum (the highest tier).
Qualifying Points reset date is set at December 31,2022, with a frequency of one year.
Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO Insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16, 2023.
Which date would be the new Expiry date for this member after the tier is upgraded to Gold?

A) March 16,2024
B) December 31. 2023
C) March 31, 2024
D) December 31,2024

2. When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A) Benefits types
B) Transaction Journals
C) Qualifying Currency
D) Analytics Studio

3. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Loyalty Member Services Dashboard
B) Member Services Manager Home Dashboard
C) Team Performance Dashboard
D) Program Manager Home Dashboard

4. An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

A) Create a custom field on Loyalty Ledger object
B) Create a Journal Subtype for each case.
C) Create a custom field on transaction journal object
D) Create a Journal Type for each case.

5. Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?

A) Enable Real-Time Update of Qualifying Points Balance
B) Create a Flow to update the Points Balance field
C) Enable Real-Time Update of Non-Qualifying Points Balance
D) Non-Qualifying Points updates happen in real-time by default

Solutions: