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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Common B2C Service Features | 15% | - General Platform Functionality
|
| Topic 2: B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
| Topic 3: Knowledge Advanced | 35% | - Advanced Configuration
|
| Topic 4: Reports and Analytics | 15% | - Knowledge Reports
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
- A. Data exception
- B. Conditional linking
- C. Docked filters
- D. Conditional formatting
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?
- A. Use the date_add() function.
- B. Create a level filter using the count () function.
- C. Use the date_diff() function nested in the name_format() function.
- D. Create a group filter using the rel_date_diff() function.
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. Request Review
- B. Archived Request
- C. Active Request
- D. All Requests
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?
- A. Include search term in Search priority word.
- B. Add all related search terms to an aliases.txt.file.
- C. Include the search terms in Answers Keywords
- D. Include search terms in Stop Words
- E. Include the search terms in both Answer Keyword and Stop Word.
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
- A. both the Answers Keywords and Stopwords
- B. the alias.txt file
- C. the wordlist files
- D. the thesaurus.txt file
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
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