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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Topic 2: Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Topic 3: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
| Topic 4: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 5: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) Workflow Steps Feature
B) Activity Feedback Feature
C) GPS tracking Feature
D) Checkout Feature
E) Check in Feature
2. You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
A) Create
B) Read
C) Delete
D) Update
3. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
A) Create a follow-up activity from the Expenses page.
B) Create a follow-up activity from the Efforts page.
C) Create a follow-up activity from the Smart fom page.
D) Create a follow-page activity from within the service call
4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
A) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
D) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
E) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
5. What is a DTO? Choose the correct answer.
A) A data transfer object in the Core systems cloud
B) A date/time object
C) An upload tool to send data from Excel to the cloud
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: A,B,C,E | Question # 5 Answer: A |
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