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How much does ServiceNow Certified CIS CSM costs
- No of Questions: 85 Questions
- Examination Name: ServiceNow Certified CIS CSM
- Passing Score: 60% or higher
- Examination Fees: $400 USD
- Types of questions: Performance Based Questions
- Length of Exam: 85 min
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case management | 17% | - Case state flows and lifecycle - Case actions, tasks, and escalations - Major issue management - Case digests and service definitions - CSM workspace usage |
| Topic 2: CSM foundational data model | 27% | - Contracts and entitlements - Install base management - Business models - Product models |
| Topic 3: CSM Best Practices and Knowledge Management | 10% | - Article quality and search - CSM implementation best practices - Knowledge management functionality |
| Topic 4: CSM configuration | 38% | - Supported communication channels - CSM application setup - Routing and assignment rules - Case types configuration |
| Topic 5: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Customer portals and service catalog setup - Platform analytics and reporting tools - Special handling notes, SLAs, and targeted communications |
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