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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A) Revise the SOW to include Admin Essentials sessions for each time zone.
B) Create a tailored series of videos geared towards Workspace Admins.
C) Suggest all Workspace Admins direct their questions to 24/7 support.
D) Offload Admin Essentials training to the client's IT team.

2. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
B) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
C) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
D) Do not allow threading in any announcement channels.

3. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who leads your IT department?
B) Who are your Slack superusers?
C) Who is responsible for communication and learning decisions?
D) Who is responsible for Slack policies & settings decisions?

4. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
B) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
C) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

5. What is one possible reason a client would pursue a grid migration?

A) To enable a common set of policies & settings for all workspaces in a grid
B) To migrate one grid instance into another grid instance
C) To enable Slack workflows and integrations
D) To be able to use Slack Connect with external organizations

Solutions: