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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) Embedded Voicemail is not running properly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) All cards may not be seated correctly.
D) You need to buy additional licenses.

2. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A) VoiceMail Pro Client
B) System Status Application (SSA)
C) Avaya phones
D) IP Office System Monitor
E) IP Office Manager

3. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Call Status
B) System Status
C) System Monitor
D) Phone Manager
E) Manager TFTP log

4. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) VM Pro ScanSoft TTS
B) IP Office Preferred Edition
C) IP Office Ultimate Edition
D) Voicemail Pro VB Script License
E) IP Office Essential Edition

5. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Preferred Edition
B) IP Office Advanced Edition
C) IP Office Basic Edition
D) IP Office Essential Edition
E) IP Office Preferred Edition and IP Office Advanced Edition

Solutions: