[Jun 10, 2024] New Updated C_C4H47I_34 Exam Questions 2024
Updated Free SAP C_C4H47I_34 Test Engine Questions with 82 Q&As
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NEW QUESTION # 40
An Administrator has configured email channels for Sales Representatives to access when they are working directly in sales documents. What should the Sales Representatives expect when sending emails from the Lead email channel?
- A. Sales representatives can also access the Opportunity email channel.
- B. Sales representatives will not have access to the General email channel.
- C. Sales representatives should request access to use the Lead email channel.
- D. Sales representatives can also access the General email channel.
Answer: D
Explanation:
Sales Representatives can access different email channels depending on the salesdocument they are working on. For example, when they are working on a Lead, they can access the Lead email channel, which is configured to send emails from a specific email address and template. However, they can also access the General email channel, which is a default channel that can be used for any sales document. The General email channel is configured to send emails from the user's own email address and template. Sales Representatives cannot access the Opportunity email channel when working on a Lead, as this channel is only available for Opportunities. References = Configuring Email - SAP Learning, SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration - SAP Learning
NEW QUESTION # 41
Which of the following brand new capabilities are available to Sales Managers working with SAP Sales Cloud Version 2? Note: There are 3correctanswers to this question.
- A. Digital Selling Workspace
- B. Pricing
- C. Embedded Machine Learning Insights
- D. Revenue Splitting
- E. Playbooks
Answer: A,C,E
Explanation:
* Embedded Machine Learning Insights are a brand new capability in SAP Sales Cloud Version 2 that provide AI-based pattern and trend analysis to make recommendations and sales predictions such as predictive scores for leads and opportunities and sentiment analysis for business texts1.
* Digital Selling Workspace is a brand new capability in SAP Sales Cloud Version 2 that allows users to set up an optimal user-centric workspace to access to all their tasks and sales tools2.
* Playbooks are a brand new capability in SAP Sales Cloud Version 2 that guide sales reps to closed deals by providing them with best practices, tips, and resources for each stage of the sales cycle2.
* Pricing and Revenue Splitting are not brand new capabilities in SAP Sales Cloud Version 2, but rather existing features that have been enhanced or improved in the new version34.
References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Introducing SAP Sales Cloud Version 2 - openSAP Microlearning 3: SAP Sales Cloud Version 2 Feature Scope Description 4: What's New in SAP Sales Cloud Version 2
NEW QUESTION # 42
When performing mobile administration, what setting should an Administrator configure in order to change the arrangement of fields that should appear in every contact card on the Contacts page?
- A. Contact header
- B. Account list
- C. Contact list
- D. Account header
Answer: A
Explanation:
The contact header is the setting that determines the fields that are displayed in every contact card on the Contacts page of the SAP Sales Cloud Mobile App. The contact header can be configured by the administrator in the Business Configuration work center, under the Fine-Tune activity Mobile Administration. The administrator can select the fields that should be shown in the contact header from a predefined list of fields, and also define the order of the fields. The contact header configuration applies to all users of the mobileapp. References = SAP Sales Cloud Mobile App | SAP Help Portal, Mobile Administration - SAP Learning
NEW QUESTION # 43
How can you prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2? Note:
There are 2correctanswers to this question.
- A. By assigning security policies to end users
- B. By scheduling the dedicated auto sign out background job
- C. By setting up the auto log off time
- D. By using the auto sign out, users are automatically logged off
Answer: B,D
Explanation:
Inactive users are users who have not logged in to the system for a long time or have never logged in. They pose a security risk as they may have outdated or unauthorized access to the system. To prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2, you can use the following methods:
* By using the auto sign out, users are automatically logged off after a specified period of inactivity. This prevents unauthorized access to the system by someone who may use the user's device or session. You can configure the auto sign out time in the Security Policy settings.
* By scheduling the dedicated auto sign out background job, you can automatically deactivate the user accounts that have not logged in for a certain number of days. This reduces the number of inactive users in the system and frees up the licenses for other users. You can schedule the auto sign out background job in the Administrator work center. References = Security Guide for SAP Sales Cloud Version 2, page
15-16. User Management in SAP Sales Cloud Version 2, 1:40-2:00. Inactive User Accounts - Risks and Best Practices.
NEW QUESTION # 44
When maintaining Account master data, where can you enter Payment Terms?
- A. In the Account General Data
- B. In the Account Hierarchy
- C. In the Account Overview
- D. In the Account Sales Data
Answer: D
Explanation:
Payment Terms are part of the Account Sales Data, which can be maintained in the Sales Data tab of the Account master data. Payment Terms specify the conditions under which a vendor completes a sale. They determine when the customer must pay their invoice and the discount they receive for paying early. Payment Terms are assigned to an Account based on the Sales Organization, Distribution Channel, and Division. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA, page
9; SAP Service Cloud Version 2, Add-On for Utilities - SAP Online Help, page 13.
NEW QUESTION # 45
Which options are provided for grouping your aggregated totals when configuring KPI Definitions in SAP Sales Cloud Version 2? Note: There are 2correctanswers to this question.
- A. Sum by Forecast Category
- B. Sum by Expected Value
- C. Cumulative Sum Across Forecast Categories
- D. Cumulative Sum by Expected Value
Answer: A,C
Explanation:
When configuring KPI Definitions in SAP Sales Cloud Version 2, you can group your aggregated totals by different dimensions, such as forecast category, expected value, sales unit, sales employee, etc. You can also choose to display the cumulative sum across forecast categories, which shows the total amount of all forecast categories up to the selected one. For example, if you select the forecast category "Commit", the cumulative sum will include the amounts from "Closed Won", "Best Case", and "Commit". Alternatively, you can choose to display the sum by forecast category, which shows the amount of each forecast category separately. For example, if you select the forecast category "Commit", the sum will only include the amount from
"Commit". References = SAP Sales Cloud Version 2 Solution Guide, page 72-73; Sales Cloud KPIs - Visits Conversion Rate to Opportunities
NEW QUESTION # 46
As a Sales Manager, you want to create a Call List for your sales team. Which of the following entities can you add as participant? Note: There are 3correctanswers to this question.
- A. Contacts
- B. Target Groups
- C. Accounts
- D. Opportunities
- E. Leads
Answer: A,B,E
Explanation:
A Call List is a list of entities that you want to contact for a specific purpose, such as a marketing campaign or a follow-up call. You can create a Call List from the Home Page or the Agent Desktop. You can add the following entities as participants to a Call List:
* Leads: These are potential customers who have shown interest in your products or services, but have not yet been qualified or converted to an opportunity. You can add leads to a Call List to nurture them and move them along the sales funnel.
* Contacts: These are individuals who are associated with an account or an individual customer. You can add contacts to a Call List to maintain relationships, provide service, or cross-sell or upsell products or services.
* Target Groups: These are groups of leads, contacts, or accounts that share certain characteristics, such as industry, location, or buying behavior. You can add target groups to a Call List to segment your audience and tailor your communication accordingly.
You cannot add the following entities as participants to a Call List:
* Opportunities: These are sales deals that have been qualified and have a high probability of closing. You cannot add opportunities to a Call List because they are already in the pipeline and require a different approach than cold calling or prospecting.
* Accounts: These are organizations or individuals that have a business relationship with your company.
* You cannot add accounts to a Call List because they are already customers and require a different level of service and engagement than leads or contacts. References = Solution Guide for SAP Service Cloud Version 2, Creating a Call List, Adding Participants to a Call List
NEW QUESTION # 47
Which of the following are key enhancements of Lead Management in SAP Sales Cloud Version 2? Note:
There are 3correctanswers to this question.
- A. Ability to manage accounts with Guided Selling.
- B. Optimized details page showcasing all of the relevant information in an easy to consume format.
- C. Interactive list view with elements like quick filters and KPI graphs.
- D. Insights that predict the likelihood of a Lead getting converted.
- E. Ability to identify the right leads, working through the sales cycle across various phases.
Answer: B,D,E
NEW QUESTION # 48
Which of the following options can be considered a Side-by-Side extension of SAP Sales Cloud Version 2?
- A. Embedding custom modules created in SAP Build App
- B. Extending standard delivered applications
- C. Adding custom fields on existing entities
- D. Enhancing the code baseline without modifying the standard
Answer: A
Explanation:
* Embedding custom modules created in SAP Build App is a correct answer because SAP Build App (formerly known as SAP AppGyver) is a no-code development environment that allows users to build business applications without the need for pro-code development knowledge1. SAP Build App is part of the SAP Extension Suite, which enables side-by-side extensibility for SAP Sales Cloud Version 22.
* Extending standard delivered applications, Adding custom fields on existing entities, and Enhancing the code baseline without modifying the standard are not correct answers because they are examples of in-app extensibility, not side-by-side extensibility. In-app extensibility allows users to customize and adapt the standard functionality of SAP Sales Cloud Version 2 within the same system, using tools such as fields, layouts, mash-ups, and key user tools3.
References = 1: Design and Develop Extensions on SAP Service and Sales Cloud Version 2 Using SAP AppGyver 2: Getting Familiar with SAP Sales Cloud Version 2 - SAP Learning 3: SAP Help Portal - SAP Online Help
NEW QUESTION # 49
How are mobile application synchronization issues resolved?
- A. Administrator generates device log
- B. Business user generates device log
- C. Administrator generates synchronization log
- D. Business user generates synchronization log
Answer: B
Explanation:
Mobile application synchronization issues are resolved by generating a device log from the mobile device of the business user. The device log contains information about the device, the application, and the synchronization process. The device log can be sent to the administrator or the support team for further analysis and troubleshooting. The device log can be generated by tapping the Generate Device Log button in the About screen of the mobile application. References = Defining Offline Settings for Applications - SAP Mobile Services ...
NEW QUESTION # 50
As an Administrator, you have configured mashups for your end users to leverage on the mobile application.
What mashup settings can be toggled on by the end user in order to use them on their mobile device? Note:
There are 2correctanswers to this question.
- A. Lead mashup
- B. Guided Selling mashup
- C. Activity mashup
- D. Quote mashup
Answer: C,D
Explanation:
According to the SAP Cloud for Customer Extension Guide1, mashups are used to integrate data from SAP's cloud solution with data provided by an online Web service or application. Users can access the content provided by these Web services and applications, and use it in their daily work. Mashups can include Web searches, company or industry business information, or online map searches. There are different types of mashups, such as URL mashups, HTML mashups, and data mashups. However, not all mashups are supported on the mobile application. According to the SAP Cloud for Customer Transition Guide2, data mashups in SAP Cloud for Customer are not supported in both SAP Service Cloud V2 and SAP Sales Cloud V2. It is recommended to use side-by-side extensibility to create richer applications that can work together. HTML Code Mashup is available in SAP Cloud for Customer, but in SAP Service Cloud V2 and SAP Sales Cloud V2, it is recommended to use SAP Build Apps to create mashups and to optimize the implementation. In Version 2, only HTML mashup of type URL, which is rendered in iframe is supported. Therefore, the mashup settings that can be toggled on by the end user in order to use them on their mobile device are the ones that use HTML mashup of type URL. Based on the preconfigured mashups provided in SAP Cloud for Customer1, the ones that use HTML mashup of type URL are Activity mashup and Quote mashup. These mashups allow the user to view and edit activities and quotes from external applications within the SAP cloud solution. Guided Selling mashup and Lead mashup are not supported on the mobile application, as they use data mashups and HTML code mashups respectively. References = 1 Mashups | SAP Help Portal 2 Mashups | SAP Help Portal
NEW QUESTION # 51
What are Playbooks for Leads and Opportunities?
- A. A customizable set of activity and action proposals tailored to each sales phase in a sales cycle
- B. A new Low Code tool available in SAP Sales Cloud Version 2
- C. An autoflow tailored to Sales Managers and Sales Representatives
- D. A pre-defined, not customizable, set of actions supporting Sales Representatives
Answer: A
Explanation:
According to the SAP Service Cloud Version 2 User Guide1, Playbooks for Leads and Opportunities are a customizable set of activity and action proposals tailored to each sales phase in a sales cycle. They help sales representatives to execute their sales tasks efficiently and effectively by providing guidance and best practices.
Playbooks can be configured by sales managers or administrators to suit different sales scenarios and customer segments. Therefore, the correct answer is C. References = SAP Service Cloud Version 2 User Guide, page
66.
NEW QUESTION # 52
Best Run Bikes has recently acquired Cyclo Clothing, and wants all of the Sales Representatives to fill a Lead Qualification Survey for all the Leads created for Cyclo Clothing. After you create the Playbook with Lead Qualification Survey, what is your next step?
- A. Create a rule with Lead Qualification as Cyclo Clothing.
- B. Create a rule for Lead Source as Cyclo Clothing.
- C. Create a rule with Account as Best Run Bikes.
- D. Create a rule with Account as Cyclo Clothing.
Answer: B
Explanation:
To assign a Playbook to Leads based on a specific attribute, such as Lead Source, you need to create a rule for that attribute in the Playbook configuration. In this case, you want to assign the Playbook with Lead Qualification Survey to all the Leads that have Cyclo Clothing as their Lead Source, which indicates that they are potential customers of the newly acquired company. Therefore, you need to create a rule for Lead Source as Cyclo Clothing in the Playbook settings. References = Using Guided Selling to Work with Opportunities, section "Rules for Playbook Assignment".
NEW QUESTION # 53
Which of the following steps are part of call list configuration? Note: There are 3correctanswers to this question.
- A. The sales manager creates call list categories.
- B. The administrator creates call list categories.
- C. The administrator creates call lists.
- D. The sales manager creates copies of call lists.
- E. The sales manager creates call lists.
Answer: A,B,E
Explanation:
Call list configuration is a process that enables sales representatives to manage outbound calls to customers or prospects using SAP Service Cloud Version 2. Call list configuration involves the following steps:
* The administrator creates call list categories: Call list categories are used to group call lists based on different criteria, such as product, industry, or region. The administrator can create call list categories using the fine-tuning activity Configure Call List Categories. In this activity, the administrator can define the name, description, and color of each call list category, and assign them to business roles or organizational units.
* The sales manager creates call lists: Call lists are used to store the details of the customers or prospects that need to be contacted by sales representatives. The sales manager can create call lists using the app Call Lists. In this app, the sales manager can enter the name, description, and category of the call list, and add accounts or contacts to the call list. The sales manager can also assign the call list to a sales representative or a team, and set the start and end dates for the call list.
* The sales manager creates call list categories: Call list categories are also used to filter the accounts or contacts that can be added to a call list. The sales manager can create call list categories using the app Call List Categories. In this app, the sales manager can define the name, description, and color of each call list category, and specify the conditions that the accounts or contacts must meet to be included in the call list category. For example, the sales manager can create a call list category for customers who have purchased a certain product in the last six months.
* The administrator creates call lists: This step is not part of call list configuration. The administrator does not create call lists, but only configures the call list categories and the integration with SAP Contact Center or third-party telephony systems.
* The sales manager creates copies of call lists: This step is not part of call list configuration. The sales manager does not create copies of call lists, but only creates new call lists or edits existing call lists.
References = Configure Call Lists, Configure Call List Categories, Call Lists, Call List Categories
NEW QUESTION # 54
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Condition Type
- B. Access Sequence
- C. Pricing Procedure
- D. Condition Technique
Answer: B
Explanation:
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
NEW QUESTION # 55
When running the Lead Scoring Readiness Check, what prerequisites are required to meet the readiness criteria?
- A. There must be a lead training model that has been trained and in active status.
- B. There must be a minimum of 10000 leads in converted status and a minimum of 10000 leads in declined status.
- C. There must be dynamic and static factors created by the administrator.
- D. There must be a minimum of 1000 leads in converted status and a minimum of 1000 leads in declined status.
Answer: D
Explanation:
The Lead Scoring Readiness Check is a tool that helps you assess whether you have enough data and configuration to use the Lead Scoring feature. Lead Scoring is a machine learning-based functionality that assigns a score to each lead based on its likelihood of conversion. To run the Lead Scoring Readiness Check, you need to have the following prerequisites:
* A Conversion Target, which is a field that indicates the desired outcome of a lead, such as a sales order or an opportunity. You can select the Conversion Target in the Lead Scoring Model Settings.
* A minimum of 1000 leads in converted status and a minimum of 1000 leads in declined status, based on the Conversion Target field. This is to ensure that there is enough data for the machine learning algorithm to learn from and generate a reliable model.
* A Lead Scoring Model, which is a container that holds the configuration and training data for the Lead Scoring feature. You can create a Lead Scoring Model in the Leads Intelligence work center view.
* A valid SAP Cloud Platform account with the required services enabled, such as SAP Cloud Platform Machine Learning Foundation and SAP Cloud Platform Integration. This is to enable the communication and integration between SAP Service Cloud Version 2 and the machine learning services.
If you meet these prerequisites, you can run the Lead Scoring Readiness Check by selecting the Lead Scoring Model and clicking on the Check Readiness button. The tool will analyze your data and configuration and provide you with a readiness score and a feedback report. The readiness score indicates how ready you are to use the Lead Scoring feature, and the feedback report provides you with suggestions and recommendations to improve your readiness. References = SAP Service Cloud Version 2 | SAP Help Portal, Train Lead Scoring Model
NEW QUESTION # 56
When maintaining Accounts for Best Run Bikes, which of the following administrative actions can you perform? Note: There are 3 correctanswers to this question.
- A. Upload Accounts using the Data Import Tool
- B. Configure Customer Insights
- C. Maintain Individual Customers
- D. Merge similar Accounts
- E. Download Accounts using the Data Export Tool
Answer: A,C,D
Explanation:
* Upload Accounts using the Data Import Tool: You can use the Data Import Tool to import data from external sources into SAP Service Cloud Version 2. You can upload Accounts as well as other business objects such as Contacts, Cases, Products, etc1
* Maintain Individual Customers: You can create and manage individual customers as Accounts in SAP Service Cloud Version 2. You can also link individual customers to corporate Accounts as contacts2
* Merge similar Accounts: You can merge two or more Accounts that have similar or duplicate information. You can choose which Account to keep as the master record and which fields to retain from the source records. The related business objects of the source records are also transferred to the master record3 You cannot perform the following administrative actions when maintaining Accounts for Best Run Bikes:
* Configure Customer Insights: Customer Insights is a feature that provides you with a comprehensive view of your customers' behavior, preferences, and needs. You can configure Customer Insights in the Administration work center, not in the Accounts work center4
* Download Accounts using the Data Export Tool: There is no Data Export Tool in SAP Service Cloud Version 2. You can export data from SAP Service Cloud Version 2 using reports or OData services5 References = 1: Data Import Tool 2: Maintaining Individual Customers 3: Merging Accounts 4: Configuring Customer Insights 5: Exporting Data from SAP Service Cloud Version 2
NEW QUESTION # 57
Which of the following options represent a valid Master Data entity for a B2B scenario in SAP Sales Cloud Version 2? Note: There are 2 correctanswers to this question.
- A. Account
- B. Individual Customer
- C. Group
- D. Contact
Answer: A,B
Explanation:
The valid Master Data entities for a B2B scenario in SAP Sales Cloud Version 2 are Account and Individual Customer. An Account represents a company or organization that your company has a business relationship with. An Individual Customer represents a single person who is a customer of your company. These entities are crucial for managing customer relationships and sales processes in a B2B scenario.
NEW QUESTION # 58
You have to pitch the major differentiators of SAP Sales Cloud Version 2 compared to the previous version.
Which of the following would you describe as top advantages? Note: There are 3correctanswers to this question.
- A. Monthly releases that will help fill gaps faster
- B. Direct access to the back end for faster issue resolution
- C. Free access to SAP expert guidance
- D. Modern platform that delivers higher speeds, higher availability, and higher agility
- E. Fresh new User Experience with dynamic layouts and faster screen loading
Answer: A,D,E
Explanation:
SAP Sales Cloud Version 2 is a cloud native sales solution that offers several advantages over the previous version, such as:
* Monthly releases that will help fill gaps faster: SAP Sales Cloud Version 2 follows a monthly release cycle that allows for faster delivery of new features, enhancements, and bug fixes. This helps customers to keep up with the changing market demands and customer expectations1.
* Fresh new User Experience with dynamic layouts and faster screen loading: SAP Sales Cloud Version 2 provides a more intuitive and responsive user interface that adapts to different devices and screen sizes. The user interface also leverages the latest web technologies to improve the performance and loading time of the screens2.
* Modern platform that delivers higher speeds, higher availability, and higher agility: SAP Sales Cloud Version 2 is built on a modern cloud platform that leverages microservices, containers, and Kubernetes to provide higher scalability, reliability, and flexibility. The platform also enables faster innovation and integration with other SAP and non-SAP solutions3. References = Introducing SAP Sales Cloud Version
2, What's New in SAP Sales Cloud Version 2, Solution Guide for SAP Sales Cloud Version 2, SAP Sales Cloud Version 2 - openSAP Microlearning
NEW QUESTION # 59
Best Run Bikes wants to maintain a reason for all the Sales Quotes that are either won or lost.As a Administrator, which configuration can you use to achieve this?
- A. Configure a Reason for Status.
- B. Configure a new Sales Cycle.
- C. Configure a custom Status for the Opportunity.
- D. Configure a Source for the Opportunity.
Answer: A
Explanation:
A reason for status is a configuration that allows administrators to define a list of possible reasons for changing the status of a sales quote. For example, a reason for status could be "Competitor Price", "Customer Budget", or "Delivery Time". By configuring a reason for status, administrators can enable sales representatives to select a reason when they update the status of a sales quote to either won or lost. This way, Best Run Bikes can maintain a reason for all the sales quotes that are either won or lost, and use this information for reporting and analysis purposes. References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Configuring Sales Quotes - SAP Learning (page 3)
NEW QUESTION # 60
You have been asked to configure a new pricing procedure for Opportunities and would like to create a determination rule for using it. Which data can be used when creating a pricing determination rule? Note:
There are 3 correctanswers to this question.
- A. Sales Unit
- B. Product
- C. Sales Organization
- D. Document Type
- E. Division
Answer: B,C,D
Explanation:
A pricing determination rule defines how the system determines the pricing procedure for a sales document.
The pricing procedure is a set of condition types that are used to calculate the prices and discounts for a sales document. The pricing determination rule can use the following data as criteria: document type, product, and sales organization. The document type specifies the type of sales document, such as opportunity, quote, or order. The product specifies the product ID or category of the item. The sales organization specifies the organizational unit responsible for selling the product. The system uses these data to find the most specific and accurate pricing procedure for the sales document. References = Setting up Pricing, section "Sales Cloud Version 2 PricingComponents"; Determining Different Pricing Options, section "Calculating Customer Pricing"; Validation, Determination, Service Cloud v2, Sales Cloud v2, section "Using Code Blocks".
NEW QUESTION # 61
Best Run Bikes would like to apply their own Branding theme and background images to SAP Sales Cloud Version 2.As an Administrator, which of the following settings can you configure for addressing this request?
Note: There are 2correctanswers to this question.
- A. Custom Layout
- B. Home Page
- C. Branding
- D. Company Settings
Answer: C,D
Explanation:
As an Administrator, you can configure the Branding and Company Settings to apply your own theme and background images to SAP Sales Cloud Version 2. The Branding feature allows you to customize the logo, color scheme, and font of the user interface. The Company Settings feature allows you to upload your own background image or choose from a predefined set of images. References = Set Up Guide for SAP Service Cloud Version 2, page 25-26; Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal, section 5.1 and 5.2.
NEW QUESTION # 62
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