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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Messaging and Communication Services | - BlackBerry Hub configuration - Messaging troubleshooting - Email setup and synchronization |
| Device Setup and Configuration | - User profile and account configuration - Initial device activation and setup - Network and connectivity configuration |
| Security and Troubleshooting | - Application permissions and sandboxing - Common device and service issues resolution - Device encryption and security features |
| BlackBerry Enterprise Service (BES10) Integration | - Device enrollment and management - Policy and compliance management - BES10 architecture and components |
| BlackBerry 10 Architecture and Platform Overview | - Security model overview - BlackBerry 10 OS fundamentals - Device hardware and software components |
BlackBerry 10 Support Specialist Sample Questions:
When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?
- A. Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
- B. Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
- C. With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
- D. In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
Correct Answer: C 🗳️
When using the accessibility feature "Magnify Mode ", what action can be taken to quickly remove the magnification?
- A. Go to Option -> Accessibility and disable Magnify Mode
- B. Swipe down from the top of the screen with two fingers.
- C. Pinch with two fingers on the screen to zoom out.
- D. Click the center button between the volume keys.
Correct Answer: B 🗳️
Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?
- A. BlackBerry Desktop Manager
- B. BlackBerry@ Web Desktop Manager
- C. BlackBerry Resource Kit
- D. BlackBerry Administration
Correct Answer: B 🗳️
What is BlackBerry Protect used for?
- A. To encrypt the device data remotely
- B. To backup/restore and issue remote admin commands
- C. To manage the user's device and provide additional message service
- D. To backup PIM information and manage devices
Correct Answer: C 🗳️
A user is experiencing difficulty activating a second device using BlackBerry@ Web Desktop Manager. What should be checked in BlackBerry Administration Console to ensure a second device can be activated?
- A. Enterprise Proxy
- B. License limit
- C. Email profile
- D. BlackBerry Controller
Correct Answer: B 🗳️
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