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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Guiding Principles | 18% | - Collaborate and promote visibility - Start where you are - Progress iteratively with feedback - Focus on value - Optimize and automate - Keep it simple and practical - Think and work holistically |
| Service Value Chain Activities | 15% | - Design and transition - Improve - Plan - Deliver and support - Obtain/build - Engage |
| ITIL Service Value System | 20% | - Continual improvement - Guiding principles - Governance - Service value chain - Practices |
| Four Dimensions of Service Management | 18% | - Partners and suppliers - Value streams and processes - Information and technology - Organizations and people |
| Key Concepts of Service Management | 12% | - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers - Value, value co-creation, service, service management |
| ITIL Management Practices | 17% | - Service management practices
|
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Welche Organisation liefert die Ergebnisse einer Dienstleistung?
A) Ein Dienstanbieter liefert Ergebnisse des Dienstes
B) Ein Service-Consumer liefert Ergebnisse des Services
C) Ein Dienstanbieter liefert Ergebnisse des Dienstes
D) Ein Service-Consumer liefert Ausgaben des Service
2. Welcher Begriff wird verwendet, um das Entfernen von etwas zu beschreiben, das Auswirkungen auf einen Dienst haben könnte?
A) Ein IT-Asset
B) Eine Änderung
C) Ein Problem
D) Ein Vorfall
3. Welches Leitprinzip verhindert „Silo-Aktivitäten“?
A) Beginnen Sie dort, wo Sie sind
B) Halten Sie es einfach und praktisch
C) Zusammenarbeiten und Sichtbarkeit fördern
D) Fokus auf Wert
4. Was hilft bei der Bewältigung eines Vorfalls, wenn unklar ist, welches Supportteam an dem Vorfall arbeiten soll?
A) Selbsthilfe
B) Schwärmen
C) Notfallwiederherstellungspläne
D) Ziellösungszeiten
5. Wie lässt sich der Leitsatz „Wertorientierung“ umsetzen?
A) Das Ganze begreifen, aber etwas tun
B) Verstehen, wie Servicekonsumenten Services nutzen
C) Weniger Dinge tun, aber sie besser machen
D) Die Komplexität von Systemen erkennen
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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