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Nortel 920-131 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Symposium Express Call Center Overview | - System architecture and components - Call center concepts and ACD basics |
| Configuration and Administration | - ACD/DN configuration - Auxiliary Data System (ADS) setup - Voice services configuration |
| Installation Planning | - Server requirements and prerequisites - Software installation preparation |
| System Installation | - Media card / telephony integration setup - Installing Symposium Express Call Center software |
| Maintenance and Troubleshooting | - Troubleshooting installation and runtime issues - System monitoring and reporting |
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