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HP Selling HP PPS ServiceOne Services Sample Questions:

1. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Deployment Services
C) HP Care Pack Services
D) HP Standard Contractual Services

2. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select two.)

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Standard Contractual Services
E) HP Configuration Services

3. A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A) Purchasing an extended warranty
B) Upgrading with HP Contract
C) HP Post-Warranty Care Pack
D) Hardware Refresh

4. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through which specific service?

A) Defective Media Retention
B) Printer Installation
C) Asset Tagging
D) Accidental Damage Protection

5. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Asset Tagging
B) Offsite Repairs
C) Printer and Accessory Installation
D) PC Tracking and Recovery

Solutions: