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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
| Topic 2: Lifecycle Engagement Model | - Optimize and retire phase - Deploy and implement phase - Manage and support phase - Consult and design phase |
| Topic 3: Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
| Topic 4: Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. What is included in HP Active Care? (Select two.)
A) No-cost replacement parts
B) Next business day onsite support
C) Availability for one or two years
D) Coverage of non-HP devices
E) Defective Media Retention in every option
2. What does HP Fix Services provide for HP Personal Systems? (Select two.)
A) Mandatory customer self-repair (offshore)
B) Multiple response time options to meet customer needs
C) Protection from manufacturer defects
D) Operating system and firmware updates
3. An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
A) The Partner must complete the registration process by using the hyperlink sent in an email
B) Delivery of the hardware must be scheduled within 30 days after the service is sold
C) Registration must be performed within 10 days from the day the service is sold
D) The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
4. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
A) Customer needs to focus on CapEx rather than OpEx.
B) Customer is facing increased cyberthreats.
C) Employees are less productive due to maintenance issues.
D) Changing trends have had a negative impact on business performance.
E) Customer is not set up for remote working
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: C,E |
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