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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Management Fundamentals | - IT governance principles - IT organizational structures and roles |
| IT Financial and Strategic Management | - IT budgeting and cost management - Alignment of IT strategy with business goals |
| Information Security and Risk Management | - Security policies and compliance - Risk assessment fundamentals |
| Systems and Infrastructure Management | - Infrastructure components and lifecycle - Operations and maintenance management |
| Project and Service Management | - IT service management concepts (e.g., ITIL basics) - Project lifecycle and methodologies (e.g., Waterfall, Agile) |
WGU Information Technology Management QGC1 Sample Questions:
1. Employees in different business levels need knowledge to effectively drive their work and decision-making.
Which term describes the trait of an IT leader to effectively translate perspectives at both a broad and corporate strategic level?
A) Systems thinking
B) Coordinate
C) Courage
D) Breadth
2. A company's IT team often struggles to track the location of laptops and mobile devices across departments.
Which type of software would support this function?
A) Patch management software
B) Service request tracking software
C) Asset management software
D) Backup and recovery software
3. A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
A) Analyzing
B) Predicting
C) Distributing
D) Reporting
4. Which type of storage retains data even when the computer is powered off?
A) Virtual memory
B) Optical drive
C) Solid state drive (SSD)
D) Random access memory (RAM)
5. Which minor component holds non-volatile memory?
A) Arithmetic-logic unit (ALU)
B) Random-access memory (RAM)
C) Solid-state drive (SSD)
D) Read-only memory (ROM)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
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