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Salesforce Process Automation Accredited Professional Sample Questions:

1. What are three basic building blocks of Salesforce Flow?

A) Variables
B) Resource
C) Element
D) Constants
E) Connector

2. Zephyrus Relocation Services (ZRS) is looking to replace its legacy user interface (UI) with a responsive guided experience that includes automated personalized recommendations. What does the Administrator need to create to implement the solution using Einstein Next Best Action?

A) Recommendations, Strategies, Guided Layouts
B) Strategies, Local Actions, Flows
C) Flows, Recommendations, Strategies
D) Local Actions, Flows, Guided Layouts

3. Cloud Kicks (CK) is evaluating outbound message actions to send pricing updates to an external system. Which statement is true?

A) Outbound messages could potentially be delivered out of order.
B) Audit trail is not available for outbound messages.
C) If the endpoint is unavailable, outbound messages are lost after 3 unsuccessful retries.
D) Admin can configure up to 5 outbound message types for guaranteed delivery.

4. For a banking institution, which scenario is a good use case for Salesforce Flow for Service?

A) When a customer wants to locate a branch near their home, the agent locates a nearby office.
B) When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.
C) When a customer calls and wants to confirm an account balance, the service agent can look it up.
D) When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.

5. A new VP of Sales joined TrueGlobal Inc. TrueGlobal uses Salesforce for managing global sales operations. The VP wants to receive an email alert if a deal stage is changed to Closed Lost and the amount is greater than $1,000,000. What evaluation criteria should the administrator choose while creating this workflow rule?

A) When a record is edited, and any time it's edited to subsequently meet criteria
B) When a record is created and any time it's edited to subsequently meet criteria
C) When a record is created
D) When a record is created and every time it is edited

Solutions: