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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Data Model | 20% | - Service territory and location-based services - Case and investigation management - Constituent and household data model - Permit and license object relationships |
| Topic 2: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Topic 3: Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - GCC features and capabilities - Case management for government |
| Topic 4: Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Integration patterns for government systems - Security and compliance requirements |
| Topic 5: Best Practices and Governance | 10% | - Public sector implementation best practices - Accessibility and compliance standards - Performance optimization |
| Topic 6: Configuration and Customization | 15% | - Lightning Experience customization - Workflow and approval processes - Constituent engagement portal configuration - Reporting and analytics for public sector |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A municipal housing department conducts inspections that generate deficiencies requiring corrective actions. Inspectors want each failed inspection item to automatically create follow-up work assigned to the responsible department. Which solution requires the least customization?
A. Flow triggered from Inspection Results creating Action Plan Items
B. Batch Apex processing every night
C. Apex scheduled jobs
D. Manual Case creation
Question 2
A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?
A. Enable Intelligent Document Automation
B. Assign permissions and permission sets for application forms
C. Create a document type under Notes and Attachment
D. Turn on Document Checklist
E. Create a Document Type
Question 3
A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?
A. The 'Enable Notes' permission has not been selected for the new inspector.
B. Person Account Models have not been enabled on the org.
C. The Salesforce user for the new inspector is disabled.
D. Action Plans Permission Set has not been assigned to the new inspector.
Question 4
An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?
A. The new Action Plan Template has not been activated
B. The Inspection Type must also be cloned to create a new version for users to select.
C. The new Action Plan Template has the same name as the previous template.
D. The Inspection Type has not been updated with the new Action Plan Template.
Question 5
Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituents data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?
A. Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application progress.
B. Enable the Salesforce Scan Check for Experience Sites.
C. Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."
D. Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.
E. Set the external organization-wide default sharing settings for grant applications objects to Private.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,D,E | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: D,E |
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