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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
*They often need to refer back to their documents for routine customer requests
*They are able to handle the majority of customer request themselves despite of current challenges
*Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- B. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- C. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- D. Leverage the CPQ cart for all cases minimize the implementation effort
Correct Answer: B 🗳️
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United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Analyze an external data storage system for more cost effective data storage
- B. Analyze the storage usage of the existing legacy system
- C. Calculate the file and data storage required based on required data volume and file attachment requirements.
- D. Access the archiving strategy and determine how storage will be cleared though archiving.
- E. Identify the storage needs between data storage and file storage.
Correct Answer: C,D,E 🗳️
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Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- B. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- D. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
Correct Answer: D 🗳️
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Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Discount
- B. Time Plan
- C. Offering
- D. Promotions
Correct Answer: D 🗳️
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United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?
- A. To validate if decomposition works on migrated assets
- B. To validate if MACD works on migrated Assets.
- C. To validate the migrated assets data aligns with assets data model
- D. To create inventory items to be used in subsequent MACD.
Correct Answer: C 🗳️
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