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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) |
| Topic 2: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Topic 3: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Customer segmentation - Campaign management |
| Topic 4: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 5: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 6: SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| Topic 7: SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - API Management - Open Connectors |
| Topic 8: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Service ticket workflows - Sales process configuration |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
A) It communicates with the platform only through REST APIs.
B) It is part of the accelerator templates in SAP Commerce Cloud.
C) It is highly coupled with the platform.
D) It is a JavaScript storefront for SAP Commerce Cloud.
2. You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
A) Create a new UI as an SAP Fiori app.
B) Append a new structure into an SAP standard table.
C) Add custom fields to the SAP standard fields.
D) Create custom logic to enhance SAP standard logic.
3. Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
A) Accelerate time to market
B) Ability to manage and track inbound deliveries
C) Reduce compliance costs and recalls
D) Increase revenue from new products
E) Efficient procurement of components to build subassemblies
4. What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.
A) Functional location
B) Installation point
C) Service level agreement
D) Skill set
E) Registered product
5. Which of the following definitions describes an extension in SAP Commerce Cloud?
A) It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
B) It is a side-by-side app integrated within the SAP Commerce Cloud core component.
C) It is a personalization option that enhances the SAP Commerce Cloud standard logic.
D) It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C,D | Question # 3 Answer: A,B,E | Question # 4 Answer: A,B,E | Question # 5 Answer: A |
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