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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Field Service Management Overview | - System architecture and components
|
| Mobile Field Service Execution | - Technician mobile application
|
| Master Data and Configuration | - Configuration settings
|
| Integration and Extensions | - SAP integration scenarios
|
| Analytics and Reporting | - Operational reporting
|
| Planning and Dispatching | - Scheduling and optimization
|
SAP Certified - SAP Field Service Management Sample Questions:
1. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Moments
B) Chat assistants
C) Business Processes
D) Moment sets
2. How can smartform instances be created?
There are three correct answers.
A) By the customer in the FSM Self Service application
B) Manually by a dispatcher on the Field Service Management web UI
C) Manually by a technician on a mobile app
D) Automatically by a business rule
3. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) True
B) False
4. What kinds of checkout processes are supported?
There are two correct answers.
A) Save efforts
B) Group checkout (for multiple activities under one service call)
C) Complete smartform
D) Standard checkout (per activity)
5. In which cases can smartforms be used?
There are two correct answers.
A) To navigate to a job location
B) For error analysis and resolution steps
C) To ensure the technician captures data on-site
D) To assign a technician to a job
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: B,C |
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